Why do non-profits need Humanity Link?
More People in Need
The number of vulnerable people has reached a record high, with millions in need. Traditional outreach isn’t enough. Our mobile communication tools help social enterprises reach up to 10x more people efficiently.
Resources are Shrinking
As funding declines, non-profits struggle to sustain essential services. We offer cost-effective tools that make your work more efficient, ensuring you continue supporting those in need.
Communication is Fractured
Organizations often face communication challenges across vast regions. Our platforms ensure seamless contact, enabling you to reach and assist people effectively.
How does it work?
Our EmpowerLink platform simplifies how non-profits connect with the people they serve. It combines easy-to-use tools for messaging, managing donations, and providing support, all in one place. By making your operations smoother and more efficient, EmpowerLink saves you time and money, so you can focus on helping those who need it most.
EMPOWER: SHARE
Targeted, Rapid Communication for Crisis Situations
Share by Humanity Link is a secure information-sharing platform that enables non-profits, humanitarian organizations, and local partners to distribute critical updates, guidelines, and resources across multiple channels in real time. With support for SMS, WhatsApp, and voice broadcasts, Share makes it simple to deliver life-saving information directly to affected populations, even in low-connectivity environments. Built-in translation tools, audience targeting, and analytics dashboards help organizations ensure that messages are clear, culturally relevant, and reaching the right communities. By bridging the gap between responders and the people they serve, Share strengthens trust, transparency, and informed decision-making in humanitarian response.
Empower: Listen
Two-way communication that gives affected communities a voice
Listen by Humanity Link is a two-way communication platform designed for non-profits, humanitarian organizations, and crisis response teams to maintain real-time dialogue with affected communities. Built on voice, SMS, and WhatsApp channels, Listen makes it possible to gather feedback, verify needs, and monitor accountability at scale. With integrated AI transcription, multilingual support, and data dashboards, organizations can analyze conversations instantly, identify urgent issues, and strengthen trust with communities they serve. By closing the communication loop, Listen ensures that people in need are heard and included in decisions that impact their lives.
Empower: Decide
AI-powered decision-support for non-profits
Decide by Humanity Link is an AI-powered decision-support platform that helps non-profits, humanitarian organizations, and disaster response teams make faster, data-driven decisions in crises. By combining real-time communications, predictive analytics, and community feedback, Decide enables organizations to prioritize resources, coordinate relief efforts, and improve accountability to affected populations. With integrated tools for digital identity, needs assessment, and beneficiary verification, Decide ensures that critical aid reaches the right people at the right time, reducing delays and maximizing impact.
Empower: Provide
Digital cash and aid delivery that’s fast, secure, and accountable
Provide by Humanity Link is a digital cash and aid delivery platform that helps non-profits, humanitarian agencies, and social impact organizations deliver secure, transparent, and fast financial support directly to people in need. Powered by mobile payments, digital identity verification, and real-time monitoring, Provide ensures that funds and resources reach verified beneficiaries without delay or misuse. With support for multi-currency payments, compliance checks, and impact dashboards, organizations can scale assistance programs, track outcomes, and maintain donor confidence. Provide enables humanitarian actors to move beyond traditional in-kind aid and embrace a cash-first approach that is faster, more efficient, and more dignified for affected populations.
How We Can Deliver Impact
AI Bot for Migrant Information
Read Use CaseLand Registration in Crisis
Read Use CaseAlerts and Information Sharing
Read Use CaseCash and Voucher Assistance
Read Use CaseRefugee Camp Call Centers in Kenya
Read Use CaseAutomated Help Requests in Palestine
Read Use CaseUSSD Chatbot for Registration in Uganda
Read Use CaseAlert and Assessment in Mali
Read Use CaseLegal Assistance and Learning in Myanmar
Read Use CaseMigration Helpdesk in Libya
Read Use CaseVenezuela’s Automated Help Requests
Read Use CaseOur Impact
$80M
Client Funding
12M
People Impacted
550M
Interactions
35
Countries
Have a question?
Humanity Link is a digital communications and financial services provider designed to help non-profits and humanitarian organizations engage with communities, distribute aid efficiently, and gather feedback through accessible and inclusive technology platforms.
We support NGOs, INGOs, UN agencies, and public sector organizations working in crisis-affected and low-resource environments, helping them improve communication, decision-making, and service delivery.
Our platforms use familiar tools like WhatsApp, SMS, and hotlines to allow community members to give feedback, share ideas, access resources, and engage in two-way conversations—all in their own language and with minimal technical barriers.
Yes. Community members can use offline-friendly features such as SMS, WhatsApp channels, and hotlines, making it possible to participate even in low-connectivity areas.
Our systems are GDPR-compliant and incorporate data protection by design. This includes encrypted data storage and transmission, strict access controls, and privacy-focused architecture.
Users can share text, audio, video, or image content, which is structured using AI tools for insights. The system captures feedback, participation trends, and needs—informing better programming.
Yes. Our modular platform is built for flexibility. It can be tailored to specific regions, languages, programs, and communication preferences.
Humanity Link provides training, ongoing technical support, and user-friendly tools including chatbots and contact centers for assistance during and after deployment.
You can reach out through our contact page to discuss your organization’s goals. We’ll help co-design a solution aligned with your needs and deploy it with support from our team.
Unlike general tech platforms, our solutions are co-designed with humanitarians, built specifically for low-resource and crisis settings, and emphasize inclusion, dignity, and data ethics in every interaction.
Our AI-powered chatbots help automate community engagement by delivering real-time answers, collecting feedback, and supporting registration, surveys, and educational content—accessible via WhatsApp, SMS, or voice. Generative AI enhances this experience by tailoring responses in multiple languages, adapting to local dialects, and analyzing user input to generate trends and improve services.
We incorporate blockchain to increase transparency, traceability, and security in digital payments. When relevant and compliant, we offer stablecoin-based disbursements to ensure value consistency for beneficiaries in volatile markets. This enables faster, borderless transactions that are both auditable and resilient to inflation or currency instability.
Humanity Link’s payments platform supports secure, real-time disbursement of funds through mobile wallets, cash pick-up points, and soon, debit cards. It includes identity verification, user onboarding via chatbot, financial literacy tools, and real-time dashboards for tracking and reporting. Our system is designed to meet rigorous compliance standards while ensuring ease of use for both organizations and end-users.
What our customers say…
Our collaboration has spanned over many years, and Humanity Link has been instrumental in designing, implementing, scaling and sustaining our Digital Community Hubs, which operate in many countries including Lebanon, Sudan, Colombia, Ukraine, and Myanmar.
Head of Digital Community Hubs, Norwegian Refugee Council (NRC)
Among their most impactful contributions was their leadership in the design and strategic development of IFRC’s $1 million Twilio funded initiative—a global program to scale real-time digital engagement with crisis-affected populations. Humanity Link brought to this effort not only deep technical expertise in platform design and user-centric workflows, but also a strong humanitarian sensibility. Their guidance helped ensure the initiative was both operationally scalable and contextually relevant, enabling rapid deployment across multiple National Societies while meeting the diverse needs of communities on the ground.
Director of Digital Transformation, International Federation of the Red Cross (IFRC)
Their ability to bridge the real-world challenges of the teams in the field with the complexities of digital deployments has allowed us to focus on building solutions that truly meet the end-users’ needs – and deliver innovative products and services.
Executive Chairman-Zing Dev
One doesn’t work often with a firm that is as motivated, energetic, positive and efficient as Humanity Link. We’ve been working on several humanitarian projects over 3 years. Thanks, and keep it up!
Former Director of Twilio.org in EMEA
Technology and Funding Partners
Field Partners
