How we can Deliver Impact Across the Globe

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At Humanity Link, we leverage cutting-edge technology to provide innovative solutions that address critical humanitarian needs across the globe. Our case studies highlight the impact of our efforts in various regions and sectors. Explore how our digital tools have transformed lives and communities. 

Batch Messaging for Emergency Response

Batch Messaging for Emergency Response

Challenge
In the wake of natural disasters, timely dissemination of information is crucial.

Solution
Our Batch Messaging Tool via Share allows for simultaneous communication with multiple beneficiaries through WhatsApp, SMS, and voice messages. Messages can be crafted in multiple languages and scheduled to reach a broad audience at the right time.

Impact
Used in Ukraine, Moldova, Sudan, Yemen, and other countries, this tool has effectively delivered urgent information and calls to action, ensuring that critical updates reach those in need without delay.

Cash Registration for Humanitarian Aid

Cash Registration for Humanitarian Aid

Challenge
Distributing cash-based assistance to crisis-affected populations. 

Solution
Our Cash Registration via WhatsApp and Viber enables people affected to register for aid through a simple, two-step process available in multiple languages. The system supports pre-registration and detailed information gathering stages to ensure eligibility.

Impact
Implemented in Ukraine, this solution has streamlined the process of providing cash assistance, improving efficiency and ensuring timely support for vulnerable populations.

Refugee Camp Call Centers in Kenya

Refugee Camp Call Centers in Kenya

Challenge
Providing access to vital information across diverse topics. In the wake of natural disasters, timely dissemination of information is crucial

Solution
The RCCC in Kenya supported self-service voice contact centers offering information on education, hygiene, and legal assistance. Users can access FAQs via interactive voice response (IVR) systems.

Impact
Beneficiaries in Kakuma and Dadaab obtained essential information in multiple languages, improving awareness and access to services.

Automated Help Requests in Palestine

Automated Help Requests in Palestine

Challenge
Logging and managing high volumes of help requests efficiently.

Solution
Our Help Desk in Palestine allows beneficiaries to log help requests through WhatsApp or via phone calls. The system uses automated information gathering to prioritize and manage requests.

Impact
This solution has optimized resource allocation, ensuring that help requests are addressed promptly and effectively, without overwhelming agents.

USSD Chatbot for Registration in Uganda

USSD Chatbot for Registration in Uganda

Challenge
Registering and assisting beneficiaries without smartphones.

Solution
USSD-based chatbot provides a toll-free way for individuals to register and request assistance using simple text message interactions. The system is integrated with our contact center management software for efficient case management.

Impact
This innovative approach ensures that even those without internet access can receive timely assistance, demonstrating the versatility and inclusivity of our technology.

Alert and Assessment in Mali

Alert and Assessment in Mali

Challenge
Digitalizing data collection for event alerts and assessments.

Solution
Our USSD solution in Mali enables beneficiaries to report alerts and complete assessments via short text messages. Data is visualized in Power BI for efficient analysis and response.

Impact
This system has transformed data collection, providing real-time insights into on-ground conditions and facilitating rapid response to emergencies.

Comprehensive Help Hub in Libya

Comprehensive Help Hub in Libya

Challenge
Managing diverse help requests efficiently.

Solution
The contact center in Libya supports voice and WhatsApp communications for logging and managing requests in multiple languages.

Impact
This hub has enabled effective management of a high volume of requests, ensuring that beneficiaries receive timely and appropriate assistance.

Venezuela’s Automated Help Requests

Venezuela’s Automated Help Requests

Challenge
Supporting requests for help through automated systems.

Solution
Our engagement tools in Venezuela facilitates help requests via SMS and WhatsApp, with information logged for agent review and action.

Impact
This system provides a toll-free way for beneficiaries to seek assistance, enhancing access to support services.