Helping you deliver faster
Generative AI Chatbots
Generative AI Chatbots
Critical Need:
Providing up to date information, in almost any language for decision making in crisis.
Digital Solution
Our generative chatbot functionality allows you to include up to date information via multiple sources for your clients. It can be utilized when your clients have questions about anything from office hours, to the location of the nearest hospital. They’re powerful, useful and scaleable tools for every channel. From Voice to SMS to Whatsapp and Messenger.
Impact
Used in Colombia, Sierre Leone, Lebanon and the Philippines, our bots are providing reliable, safe and dignified conversations to people who require the right information, now.
Alert and Information Messaging
Alert and Information Messaging
Critical Need:
In the wake of natural disasters, timely dissemination of information is crucial.
Digital Solution
Our Messaging Solution via Share allows for simultaneous communication with multiple beneficiaries through WhatsApp, Viber, FB Messenger, SMS, and voice messages. Messages can be crafted in multiple languages and scheduled to reach a broad audience at the right time.
Impact
Used in Ukraine, Moldova, Sudan, Yemen, and other countries, this tool has effectively delivered urgent information and calls to action, ensuring that critical updates reach those in need without delay.
Cash Registration for Humanitarian Aid
Cash Registration for Humanitarian Aid
Critical Need
Distributing cash-based assistance to crisis-affected populations.
Digital Solution
Our Cash Registration via WhatsApp and Viber enables people affected to register for aid through a simple, two-step process available in multiple languages. The system supports pre-registration and detailed information gathering stages to ensure eligibility.
Impact
Implemented in Ukraine, this solution has streamlined the process of providing cash assistance, improving efficiency and ensuring timely support for vulnerable populations.
Refugee Camp Call Centers in Kenya
Refugee Camp Call Centers in Kenya
Critical Need
Providing access to vital information across diverse topics. In the wake of natural disasters, timely dissemination of information is crucial
Digital Solution
The RCCC in Kenya supported self-service voice contact centers offering information on education, hygiene, and legal assistance for NRC. Users can access FAQs via interactive voice response (IVR) systems.
Impact
Beneficiaries in Kakuma and Dadaab Refugee Camps obtained essential information in multiple languages, improving awareness and access to services.
Automated Help Requests in Palestine
Automated Help Requests in Palestine
Critical Need
Logging and managing high volumes of help requests efficiently.
Digital Solution
The Client’s Help Desk in Palestine allows beneficiaries to log help requests through WhatsApp or via phone calls. The system uses automated information gathering to prioritize and manage requests.
Impact
This solution has optimized resource allocation, ensuring that help requests are addressed promptly and effectively, without overwhelming agents.
Digital Currency Payments
Digital Currency Payments
Critical Need
Getting funds to clients quickly and securely across unstable or restricted currencies.
Digital Solution
Enable’s stablecoin-based payment rails let organizations disburse funds to clients across Venezuela and Colombia in seconds — protecting value against currency volatility and reaching clients without traditional banking access.
Impact
Clients receive funds that hold their value, organizations cut transfer costs and delays, and every payment stays fully auditable across both countries.
Alert and Assessment in Mali
Alert and Assessment in Mali
Critical Need
Digitalizing data collection for event alerts and assessments.
Digital Solution
The USSD solution in Mali enables beneficiaries to report alerts and complete assessments via short text messages. Data is visualized in Power BI for efficient analysis and response.
Impact
This system has transformed data collection, providing real-time insights into on-ground conditions and facilitating rapid response to emergencies.
Automated Legal Information
Automated Legal Information
Critical Need
Providing legal information and skills training.
Digital Solution
The legal and learning Flows accessible via Facebook Messenger offer legal advice and practical skills training in English and Burmese. The platform includes lessons, videos, quizzes, and forms.
Impact
People affected by crisis receive critical legal information and skill development opportunities, enhancing their knowledge and capabilities.
Information Call Centre
Information Call Centre
Critical Need
Managing diverse help requests efficiently.
Digital Solution
The multi-organization contact center supported voice and WhatsApp communications for logging and managing requests in multiple languages.
Impact
This hub has enabled effective management of a high volume of requests, ensuring that beneficiaries receive timely and appropriate assistance.
Complaints and Feedback
Complaints and Feedback
Critical Need
Supporting requests for help through automated systems.
Digital Solution
The non-profit engagement tools facilitate help requests via SMS and WhatsApp, with information logged for agent review and action.
Impact
This system provides a toll-free way for beneficiaries to seek assistance, enhancing access to support services.
Predictive Analytics
Predictive Analytics
Critical Need
Detecting and responding to outbreaks and disasters before they happen.
Digital Solution
Decide’s predictive analytics combine case reports, water-quality data, and mobility patterns to flag rising risk by region — days before issues spike — with automatic alerts to response teams.
Impact
Non-profits and governments can pre-position items in high-risk areas before the situation escalate, cutting both impact and costs.
USSD Chatbot for Registration in Uganda
USSD Chatbot for Registration in Uganda
Critical Need
Registering and assisting beneficiaries without smartphones.
Digital Solution
USSD-based chatbots provides a toll-free way for individuals to register and request assistance using simple text message interactions. The system is integrated with the Client’s contact center management software for efficient case management.
Impact
This innovative approach ensures that even those without internet access can receive timely assistance, demonstrating the versatility and inclusivity of our technology.
Disease Surveillance
Disease Surveillance
Critical Need
Tracking and responding to fast-moving outbreaks like mpox in real time.
Digital Solution
Decide’s surveillance tools can aggregate case reports, chatbot symptom checks, and lab data to map mpox transmission as it happens, flagging clusters for immediate follow-up.
Impact
Health teams and governments identify and contain clusters faster, direct vaccines and treatment where they’re needed most, and report accurate case data to national and global health authorities.
Integrations with Existing Tools
Integrations with Existing Tools
Critical Need
Avoiding duplicate data entry and disconnected systems across program tools.
Digital Solution
EmpowerLink integrates directly with the tools non-profits and governments already run — including Monday.com for case management and DHIS2 for health data — so information captured through WhatsApp, SMS, or chatbots flows automatically into existing systems.
Impact
Teams keep their current workflows, eliminate manual re-entry, and get one accurate view of client data across every platform they use.
Land Registration
Land Registration
Critical Need
Making land registration accessible to people who may live far from government offices, lack reliable internet access, or struggle to navigate complex administrative processes.
Digital Solution
Decide can guide people through land registration using familiar channels such as WhatsApp, SMS and USSD, collecting required information, supporting document submission, answering questions, and connecting applications to existing government or land management systems.
Impact
Governments expand access to land services, reduce administrative burden and incomplete applications, while communities gain a clearer and more accessible way to register land, follow their application and protect their rights.
AI Early Warning & Ground Truthing
AI Early Warning & Ground Truthing
Critical Need
Turning early warning signals into reliable, local information quickly enough for organisations and governments to act.
Digital Solution
Decide can combine predictive data, field reports and real-time community feedback from WhatsApp, SMS, voice and surveys. AI can identify emerging patterns, while targeted conversations with people on the ground help verify what is actually happening before decisions are made.
Impact
Teams move from prediction to verified insight faster, identify where risks are emerging, prioritise limited resources and make earlier decisions based on both data and the lived reality of affected communities.
Disease Surveillance & Reporting
Disease Surveillance & Reporting
Critical Need
Detecting outbreaks early and connecting community-level reporting with the systems used by health teams and governments.
Digital Solution
Decide can collect symptom reports, community alerts, survey responses and health-worker observations through familiar communication channels, then use AI to identify patterns, flag unusual clusters and route priority cases for follow-up. Data can be connected to existing health and reporting systems rather than creating another isolated database.
Impact
Health teams gain a faster view of what is happening at community level, investigate potential outbreaks earlier, target testing and treatment more effectively and strengthen reporting from the last mile through to national health systems.
Community Ground Truthing
Community Ground Truthing
Critical Need
Data, models and dashboards can show what may be happening, but organisations still need a fast way to verify whether those signals reflect reality on the ground.
Digital Solution
Decide can turn emerging signals into targeted questions sent directly to relevant communities through WhatsApp, SMS, voice or surveys. AI can aggregate responses, identify patterns and compare community feedback with other data sources to help teams validate assumptions quickly.
Impact
Organisations make decisions with greater confidence, reduce dependence on outdated or incomplete information and bring community knowledge directly into operational and strategic decision-making.
Fundraising & Supporter Engagement
Fundraising & Supporter Engagement
Critical Need
Building stronger donor relationships across channels while reducing the manual work required to manage fundraising campaigns and supporter journeys.
Digital Solution
EmpowerLink can connect email, SMS, WhatsApp and other channels with fundraising and CRM systems such as Salesforce. Organisations can segment supporters, automate personalised journeys, trigger messages based on donations or engagement, and route higher-value opportunities to fundraising teams for follow-up.
Impact
Non-profits engage supporters more personally, respond faster, increase retention opportunities and give fundraising teams a clearer view of each donor relationship across campaigns and channels.