Scale your impact, not your complexity

Our pricing is structured around program or country deployments, rather than per-user, per-seat, or per-message models.

Humanitarian operations are not static — teams expand, programs scale, and needs shift quickly. Traditional SaaS pricing models often create friction in these environments, either by limiting access or introducing unpredictable costs.

By aligning pricing to real-world deployments, we ensure:

Costs are predictable and aligned with grant and program budgets
Teams can scale without worrying about user limits or thresholds
Procurement processes remain simple and comparable

All capabilities are modular, meaning organizations can start with a single component and expand over time as their programs evolve.

From (€1,300/month or €12,000 / year)

6 month minimum commitment.

This capability enables organizations to communicate directly with communities and receive structured feedback in real time.

It includes:

• Multi-channel messaging (SMS, WhatsApp, voice)
• Structured surveys and feedback mechanisms
• Two-way communication with communities
• Tools to support accountability to affected populations (AAP)

This is typically used for:

• Information campaigns
• Community feedback systems
• Registration and outreach
• Crisis communication

Expanded deployment: €20,000 / year
Designed for multi-country or multi-program operations, with increased coordination and workflow complexity.

From €18,000 / project

Decide enables organizations to automate key operational workflows, reducing manual workload and improving response times.

It supports use cases such as:

• Beneficiary registration and intake
• Case management and tracking
• Triage of incoming requests or needs
• Workflow automation across teams

Decide integrates with existing tools (such as Monday.com), ensuring it enhances — rather than replaces — current systems.

This includes:

• Workflow design and configuration
• Integration with existing platforms
• Initial deployment and testing

Advanced deployment: From €30,000 / project
For more complex environments requiring:

• Multiple workflows
• Cross-system automation
• Advanced decision logic

Provide enables organizations to deliver funds securely and efficiently within their programs.

• Onboarding & compliance setup: €25,000 (one-time per customer globally)
  Covers due diligence, payment provider onboarding, and compliance requirements
• Program deployment: €20,000 / year
  • Minimum 1 year commitment
  • Covers the operation of the payment system within a defined program

This includes:

• Fund distribution workflows
• Beneficiary payment processing
• Reconciliation and reporting
• Compliance-aligned financial delivery

Provide is designed for:

• Cash and voucher assistance (CVA)
• Financial aid distribution
• Large-scale program delivery

The onboarding is completed once and can be reused across multiple programs.

Are there transaction fees?

Yes.

• 2.5% fee on transaction volume processed through the system

Enable is a digital public good designed to transform how financial assistance is delivered in humanitarian programs.  Check it out here:  https://enable.humanity.link

It provides a globally accessible platform for:

• Fast and secure financial transfers
• Transparent and auditable transactions
• Scalable delivery across programs and regions

Enable is free to use for NGOs, allowing organizations to adopt modern payment infrastructure without upfront platform costs.

Humanity Link supports:

• Onboarding and setup (free)
• Training and capacity building (€1,100 / day)
• Integration into program workflows (35 hour bundle)

This ensures organizations can deploy the platform effectively within real-world operations.

Are there transaction fees?

Yes.

While Enable and Enable ZK are free to use as platforms, Humanity Link applies:

• 2% fee on transaction volume processed through the system

This fee supports:

• Secure and reliable infrastructure
• Global financial connectivity
• Ongoing system operation and support

This model ensures:

• No barrier to entry for organizations
• Costs scale only as programs grow
• Alignment between usage and value delivered

Enable ZK is a privacy-first digital public good, designed for programs that require stronger data protection and secure financial delivery.  Check it out here:  https://enable-zk.humanity.link

It enables:

• Confidential financial transactions
• Secure handling of sensitive beneficiary data
• Trusted verification in complex or high-risk environments

Like Enable, Enable ZK is free to use for NGOs, with Humanity Link providing:

• Onboarding and setup (free)
• Training and capacity building (€1,100 / day)
• Integration into program workflows (35 hour bundle)

Are there transaction fees?

Yes.

While Enable and Enable ZK are free to use as platforms, Humanity Link applies:

• 4% fee on transaction volume processed through the system

This fee supports:

• Secure and reliable infrastructure
• Global financial connectivity
• Ongoing system operation and support

This model ensures:

• No barrier to entry for organizations
• Costs scale only as programs grow
• Alignment between usage and value delivered

This allows organizations to adopt advanced, privacy-preserving systems without additional platform barriers.

Support is designed to match the operational reality of humanitarian programs, which often operate in dynamic or high-pressure environments.

• Standard Support (Included)
  Covers day-to-day platform use, issue resolution, and system monitoring
• Priority Support (€1,500 / month)
  Provides faster response times and operational guidance during active programs
• Dedicated Support (€3,500 / month)
  Includes a named point of contact, real-time assistance, and support during critical deployments

Support can be adjusted depending on:

• Program scale
• Operational complexity
• Level of responsiveness required

Yes.

Every organization operates differently, and customization ensures the platform fits your specific workflows and systems.

Development is offered through flexible bundles:

• Small: €5,000 (35 hours)
• Medium: €10,000 (70 hours)
• Large: €20,000 (140 hours)

This can be used for:

• System integrations
• Workflow customization
• Reporting and dashboards
• Feature enhancements

Additional development is available at:

• €150 / hour
• €1,100 / day

We aim to keep pricing transparent and predictable.

Additional costs may include:

• Messaging (SMS, WhatsApp, voice), charged at cost through providers
• Additional program or country deployments beyond the initial scope
• Custom development or integrations not included in the base package

All such costs are discussed upfront to avoid surprises.

No.

All pricing is aligned with:

• Program timelines
• Grant cycles
• Operational needs

There are no mandatory multi-year commitments, allowing organizations to:

• Start quickly
• Adapt as programs evolve
• Scale based on results

Yes — this is how most organizations adopt the platform.

A typical pathway is:

1. Start with communication and engagement
2. Introduce workflow automation (Decide)
3. Expand into payments and financial delivery (Provide / Enable)

This phased approach allows:

• Quick initial deployment
• Reduced risk
• Gradual scaling aligned with program needs

Every deployment is tailored to a specific program.

We provide detailed proposals based on:

• Country or program scope
• Required capabilities
• Integration needs
• Operational complexity

Request a pricing breakdown to receive a tailored proposal aligned with your program.

Yes.

Humanity Link is designed to work alongside the tools organizations already use, rather than replacing them.

We support integration with platforms such as:

• CRM systems (e.g. Dynamics, Salesforce, Espo)
• Workflow tools (e.g. Monday.com)
• Communication providers (e.g. Twilio, Telerivet)

This allows organizations to:

• Keep existing systems in place
• Extend functionality without disruption
• Connect communication, workflows, and program delivery

Our approach focuses on interoperability, ensuring data can move securely between systems and teams.

Custom integrations can also be supported as needed.

Humanity Link combines proven communication platforms with modern infrastructure to support secure, scalable program delivery.

This includes:

• Established communication providers for messaging and voice
• Integration with existing organizational systems
• Advanced infrastructure to support secure and auditable financial transactions

In certain components (such as Enable and Enable zk), we use globally distributed infrastructure to:

• Improve transparency and traceability
• Enable secure financial delivery across regions
• Support privacy-preserving data handling where required

These technologies are implemented in a way that is:

• Reliable and production-ready
• Designed for real-world humanitarian operations
• Abstracted from end users, so no technical expertise is required

Humanity Link is designed based on extensive experience working with:

• UN agencies
• International NGOs
• Field operations across multiple countries

Our tools are built to address real operational challenges, including:

• Communication at scale
• Accountability to affected populations
• Secure delivery of assistance

We work closely with partners to ensure deployments are aligned with program realities and requirements.

Organizations retain full ownership and control of their data at all times.

Humanity Link is designed to be flexible in how data is stored and managed. Depending on organizational requirements, data can be:

• Hosted within Humanity Link’s secure cloud environment
• Stored within the organization’s own infrastructure
• Integrated with existing systems and databases

Our default deployments are hosted on Google Cloud Platform (GCP), providing:

• Secure, enterprise-grade infrastructure
• Global availability and scalability
• Compliance with widely recognized security standards

At the same time, we support configurations where data is:

• Stored locally or within client-managed environments
• Segregated by program or country
• Accessible for export, reporting, and integration

This ensures that organizations can meet their own:

• Data protection policies
• Donor requirements
• Regulatory obligations

We do not restrict access to your data or lock it into proprietary systems.